Welcome to Go Raw Cafe Shopping! We are a family owned business with two retail stores in Las Vegas, Nevada, so you can be assured you are getting the finest products in a controlled environment, not out of someone's garage. 2910 Lake East Drive, LV Open 9am to 9pm Mon.-Sat Closed Sundays The Lakes Center. 2381 Windmill Lane, LV Open 8am to 8pm Mon.-Sat Open Sun 8am to 5pm Smiths Shopping Center 702-450-9007 info@gorawcafe.com All returns must be unopened. There is a 30% re stocking fee on all returned products on all orders. Returned goods must be recieved back with in 30 days of date of shipping. THERE WILL BE NO REFUND OF SHIPPING COSTS FOR PACKAGES THAT GO UNCLAIMED AND ARE RETURNED TO US. IF YOUR ORDER IS OVER $100.00 AND YOU ARE NOT CHARGED FOR SHIPPING AND YOUR PACKAGE IS UNCLAIMED AND IS RETURNED TO US, THE ACTUAL SHIPPING CHARGES WE PAID TO SEND YOUR PACKAGE AND PAY FOR ITS RETURN WILL BE DEDUCTED FROM YOUR REFUND. THERE IS A 30% RESTOCKING FEE THAT WILL BE DEDUCTED FROM YOUR REFUND Shipping International Orders International Shipping Charges The shipping charge displayed upon checkout for international orders is an estimate and may be adjusted on heavier or large package orders as sometimes the postal service adds additional charges for these packages. Some times the requested shipping charges read zero, this is because of the unique service you may have requested. does not match our current rate tables. There will ALWAYS be a charge for overseas shipping. Free Shipping is in the USA only. Orders outside of USA: We ship to most countries, and usually have no problems, but if the product you ordered is rejected by your local officials and sent back to us, we will refund the amount of the product purchase minus the shipping and restocking charges once the package is received back by us in resalable condition. We cannot process a refund on seized, damaged, opened, or non-returned items, so you should check with your local Customs office to be certain that you can receive the products you ordered. Note that we have had many problems with some European countries getting products in recently and have had some confiscated which the customer is responsible for per the statement above. Your local officials may charge you a fee or tax upon pickup of the product which is not included in our price or shipping. Occasionally, your local officials may hold a package for an extended period of time before contacting you. We have no control over this. You should contact your local Customs or Postal Service if the package appears delayed as most overseas postal services do not provide tracking information back to the US Postal Service. THERE WILL BE NO REFUND ON SHIPPING COSTS AND RETURN SHIPPING COSTS IF YOUR PRODUCT IS REJECTED AND RETURNED BY CUSTOMS OR FOR DELIVERY FAILURE ATTEMPT. REFUNDS FOR MERCHANDISE ONLY WILL BE CREDITED AFTER THE PRODUCTS ARE RETURNED TO GO RAW CAFE BY CUSTOMS. For all international customers: No refund will be given on Confiscated or Stolen products or on shipments abandoned at customs. It is your responsibility to check with your customs office to see if your country permits the shipment of our products to your country.